Date last updated: March 14, 2019

Your privacy is important to us and we are committed to building strong and lasting relationships with you.

The protection of your personal data is of the utmost importance to us.

Therefore, the purpose of this data protection policy is to inform you as clearly as possible of our commitments and measures implemented in order to ensure that your personal data is respected with regard to the European and French regulations that apply to it in terms of personal data protection.

This policy thus applies to all services offered on the website.

This policy is subject to Law No. 78-17 of January 6, 1978 relating to information technology, files and freedoms amended in 2004 (hereafter referred to as the "Information Technology and Freedoms Law") and to the European Regulation on the protection of personal data of April 27, 2016. It may change according to the legal and regulatory context and the doctrine of the CNIL.

For any information on the protection of personal data, you may also consult the website of the Commission Informatique et Liberté:


"Personal Data" (PCD) means information that identifies you as an individual. Your last name, phone number, email, IP address are PCDs.

"Data Controller" means the person who determines how and for what purpose your Personal Data is used.

"Processing of Personal Data": an operation or set of operations applied to Personal Data (collection, recording, storage, consultation, etc.).

Who collects your personal data?

It is the Data Controller. Anteprima Productions, located at 10, Place du Général Catroux 75017 Paris, is responsible for all personal data processing carried out on the website.

Why is your personal information collected?

We may collect, process or store your personal data for the following purposes:

  • Managing communications in response to incoming requests
  • Management of communications following job applications.
  • Sending newsletters
    • Your data allows us to improve and personalize the services we offer you and the communications we send to you. For example: we may send you personalized emails or recommend similar products that match your interests or keep you informed of our news.
  • The security of our site
  • We collect certain navigational data to enable us to ensure the security of our Services and to detect, prevent or trace any attempt at malicious or computer intrusion or any violation of the terms of use of our Services.
  • Statistics and performance of our site
  • We may use data to better understand our customers or for statistical purposes to analyze site activity and improve the services we offer. We perform audience measurement, such as measuring the number of page views, the number of visits to the site, as well as visitor activity on the site and the frequency of return visits.
  • Customer knowledge
  • We may use and compile data for profiling purposes. Profiling is the automated processing of your personal data. This data is used to evaluate, analyse and predict your preferences, interests and behaviour. We use this data to provide you with a better user experience and to provide you with personalized offers.

What personal data is collected about me?

In particular, we collect and process your name, first name, address, email address, password, telephone number, IP address, connection and navigation data, order history, preferences and interests, products viewed, delivery incidents, complaints.

In some cases, we may collect location data, for example, in order to provide you with the nearest distributor. The mandatory or optional nature of the data is indicated at the time of collection by an asterisk. Some data is collected automatically as a result of your actions on the site, other information may be transmitted by partners

When is your data collected?

We collect the information that you provide us with, in particular when :

  • you browse our site and consult our offers
  • you see our ads

What happens when you buy a ticket on our site?

When you browse our site, you may sometimes have the opportunity to purchase a ticket for an event.

The information and data concerning you is then collected by Fimalac Entertainment Ressources, our partner that delivers the tickets. They are necessary for the management of your order and for our commercial relations. It is also kept for security purposes, in order to comply with legal and regulatory obligations. They also enable us to improve and personalise the services we offer you.

They are stored in 2 different databases:

  • The data is kept in your Personal Account by Fimalac Entertainment Ressources: this data enables us to carry out your transaction. In addition, this data, once recorded, enables you to carry out your future transactions more quickly.
  • The data is also stored by AP2S (MyTicket and Wetix brands), which is our service provider for offering ticket sales on our website.
  • It enables us to contact you, as far as possible, in the event of cancellation or modification of the date, time or venue of a show for which you have reserved seats. As part of the organisation of the show and your order, the data may also be communicated to the organisers/producers on whose behalf we are working.
  • Your payment method data, such as your bank card, are only processed by the specialised payment partner Paybox. For more information about Paybox, visit their website:

On some events we do not offer tickets for sale. In this case you will find links to the websites of third-party resellers where you can purchase your tickets. However, in this case we are no longer responsible for further processing by these resellers, to whom we do not pass on any data that we may have collected about you.

What about the personal data of minors?

Our services are not intended for minors; therefore we do not process data specifically concerning minors.

For example, we do not create marketing profiles related to minors. It is up to parents and any person exercising parental authority to decide whether their minor child is allowed to use our services.

What communications may I receive?

  • Newsletters
    • Following a specific request from you and if you have not objected, you can receive our information and offers by electronic communication (email). These newsletters allow you to keep up to date with our news. We measure the opening rate of our electronic mailings in order to adapt them as well as possible to your needs.

On what legal basis is my personal data processed?

The processing of your personal data is justified on different grounds (legal basis) depending on the use we make of the personal data.

You will find below the legal bases that we apply to our main processing operations.

  • The contract: the processing of personal data is necessary for the execution of the contract to which you have consented.
  • The consent: you agree to the processing of your personal data by means of an express consent (check box, click ...). You can withdraw this consent at any time.
  • The legitimate interest: Our company has a commercial interest in processing your data that is justified, balanced and does not infringe on your privacy. Unless there is an exception, you may at any time object to processing based on the legitimate interest by notifying our company.
  • The law: the processing of your personal data is made compulsory by law.

How long is your data kept?

We have determined a precise rule concerning the length of time we keep personal data of users: it is set at 3 years from the last positive contact between you and us.

What are your rights and how can you exercise them with our company?

You have the option to unsubscribe from our communications at any time directly by clicking on the unsubscribe link present on each email received or by contacting us.

You have the right to access, rectify and oppose any data concerning you. You can exercise these rights by e-mail or by post at the following address:

Anteprima Productions
10, Place du Général Catroux 75017 Paris

We will send you an answer within a maximum of 1 month after receipt of the request.

You can also exercise your right to limit the processing, to the deletion of your data, to the portability of the data and not to be subject to an automated individual decision.

In the interests of confidentiality and protection of personal data, a copy of a signed identity document must be included with the application.

In the event of an unsatisfactory response, you have the option of contacting the CNIL.

How do I express my choices about the use of my data?

We are actively working to improve our Choice Manager accessible in your account to allow you to better control the use of your data.

You can at any time express your opposition regarding the use of your data.

  • when creating your account via the dedicated opposition boxes or links when creating an account.
  • By email to:

You should give us your surname, first name, e-mail and address and mention the reason for your request and/or the right you wish to exercise.

You can also manage your cookies by going to the cookie manager located on the cookies information page.

What happens to your data after your death?


In accordance with article 40-1 of the French Data Protection Act of 6 January 1978, you can send us your instructions for the storage, deletion and communication of your personal data after your death. These directives may be general or specific.

To send us your instructions, please contact us by email.

Who are the recipients of your data?

The data we collect may be passed on to service providers (subcontractors) - whom our company uses to carry out its services for the purposes mentioned above, for example:

  • for the management, execution, processing and payment of your orders, as well as for marketing operations (sending information emails and newsletters).
  • the collection of your data and information for participation in quizzes, satisfaction questionnaires, registration for events, etc.
  • to improve our customer knowledge: to enable us to link your different terminals (computers, mobile phones ...) and provide you with a harmonised experience on the different devices you use. To find out more about the device for linking the different devices or to oppose it you can go to

Is your data sent outside the European Union?

Your personal data may be transmitted for the purposes defined above to companies located in countries outside the European Union that do not have a lower adequate level of personal data protection than in the European Union.

Prior to any transfer outside the European Union and in accordance with the regulations in force, we implement all the procedures required to obtain the necessary guarantees to ensure the security of such transfers.

Transfers outside the European Union may be carried out in particular within the framework of our following activities: IT services, fraud prevention, use of data in connection with social networks (to the USA).

How do we protect your data?

We take various measures to ensure the security of your data against loss, misuse, unauthorized access, disclosure, alteration or destruction. In particular:

  • Access to databases is strictly limited to persons authorised to access them in the course of their duties.
  • In accordance with the French Data Protection Act of 6 January 1978 and the European Regulation, we have ensured that subcontractors undertake to respect the security and confidentiality of data.
  • All our employees are made aware of the protection of personal data through training, newsletters, corporate social network and team meetings.


Anteprima Productions reserves the right to modify this Data Protection Policy at any time. In the event of a substantial change, such as the introduction of a new purpose, we will provide you with information about this other purpose beforehand. This is to ensure that you have a reasonable time to exercise your rights under the French Data Protection Act of 6 January 1978 and the European Regulation.

Nevertheless, we encourage you to regularly consult the Policy in order to be aware of how Anteprima Productions protects your personal information.

This Policy was last updated on the date indicated above.


If you have any questions about our Policy, you can contact us directly at or you can write to ‘ Anteprima Productions, 10 Place du Général Catroux 75017 Paris’.